PRODUCT SHIPPING, RETURN AND REFUND POLICY
After the purchase has been completed and the payment has been received, the Company will pack the purchased Products and ship them using La Poste courier service. All orders are processed and shipped up to 3-5 working days since the moment the order was placed (and the payment has been received). ( Unless specified items like re-stocks or pre-orders ) The Company does not ship on national holidays or any other day that La Poste, a Company’s partner, considers being a holiday or non-working day. Shipping rates vary based on the location the Products are shipped to, as well as the number and the type of ordered Products (weight and size).
RETURN AND REFUND POLICY
The Company will accept gladly all returning Products in the cases when: - the Product does not fit the User (even though the User has checked the sizing chart), - the Product has not been manufactured properly, - the User does not like the purchased Product and wishes to return it. Users can return the Products 14 working days after the Products have been received. Before returning the Products, Users are obligated to send an email to [email protected] three days upon the delivery date, mentioning that they would like to return the Products and a reason behind such action. Since the moment the User and the Courage Cycling Club agree on a return , the User has 14 working days to return the Product. If Users decide to return the Products, they are required to return the Products in the original packaging, with no damages or signs that the Products have been used. If the Products are returned any differently than it is stated, the Company is not required to issue a refund. Users that wish to return the Products are responsible for the shipping costs. However, if the User is returning the Product as a result of the Company's mistake (the wrong Product is sent or in the wrong size), the Company is responsible for handling shipping costs.
All returns must be addressed to:
COURAGE CYCLING CLUB - Solal Ohayon - 27 Rue des Malmaisons - 75013 Paris FRANCE
The Users have to be aware that the Company is not obligated to replace the items that have been damaged from use, that are torn, stretched or stained, or the ones that do not contain a hang tag. All products must be returned in the condition they were shipped. If there is no Product in stock that can be sent to the User, the User will receive an email containing a coupon code, or any other product that is within the same price range as the Product that is the subject of the return. Products that are damaged in transport are the responsibility of the selected courier service, La Poste. The Company will not be held responsible for such misconduct of the Products.